{"id":22735,"date":"2025-09-24T13:11:52","date_gmt":"2025-09-24T03:11:52","guid":{"rendered":"https:\/\/victas.uca.org.au\/?p=22059"},"modified":"2025-09-24T13:11:52","modified_gmt":"2025-09-24T03:11:52","slug":"strong-child-safe-complaints-process-is-vital","status":"publish","type":"post","link":"https:\/\/synod.debug.victas.uca.org.au\/?p=22735","title":{"rendered":"Strong child-safe complaints process is vital"},"content":{"rendered":"<p>This month we wanted to highlight the fifth Pillar in our Child Safe Policy: Child-focused and friendly processes.<\/p>\n<p>In pillar five the most important part for congregations is having a strong child-focused complaints policy.<\/p>\n<p>This includes ensuring there are good processes for children who need to make a complaint, or for adults who have a complaint involving the safety of a child.<\/p>\n<p>People attending our spaces need to know that we take all complaints seriously, and that they are safe to do so.<\/p>\n<p>We also need to centre the child, their wellbeing and their safety in the process.<\/p>\n<p>This means ensuring the process we use to investigate any complaints is not causing any additional trauma or stress for them.<\/p>\n<p>More details on ways to reflect on this pillar and tasks to undertake to ensure you are meeting the child safe standards can be found in the <a href=\"https:\/\/safechurch.ucavictas.org.au\/wp-content\/uploads\/2024\/09\/SEC-Implementation-Guide-Report.pdf\">implementation guide<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A complaints process which is focused on the child is a must for congregations and faith communities.<\/p>\n","protected":false},"author":1,"featured_media":22764,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[31,33],"tags":[55],"class_list":["post-22735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-connect","category-youth","tag-child-safety"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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